The fibre

Install Process

Ready to enjoy faster, more reliable internet? Installing fibre at your home is easier than you might think. Here’s a simple guide to what’s involved in getting your fibre connection up and running.

Step 1: Check Your Address

First things first, use our easy Address Checker to see if fibre broadband is available where you live. If it is, you can compare deals and choose the right provider for you.

Step 2: Choose a Provider

Once you know fibre is available at your address, the next step is choosing a broadband provider and plan. Different providers may offer different speeds, prices, and extras like free modems or installation perks.

Tip: Look for a provider that matches your household’s internet habits—whether it’s gaming, streaming, remote work, or all of the above.

Step 3: Fibre Installation Day

After you sign up, your provider will organise a time for a technician to visit your home. Here’s what typically happens:

  • Site Visit: A technician will assess how to bring fibre from the street to your home. They’ll discuss the best cable route and where to install the fibre box (called an ONT – Optical Network Terminal) inside your house.

  • Work Begins: Sometimes, this means digging a small trench or attaching cables along a fence. The technician will take care to minimise disruption and get your approval before starting.

  • Inside Setup: Once the external work is done, they’ll install the fibre box inside your home and connect it to your modem or router.

    Important: Someone over 18 needs to be home during the installation.

Step 4: Get Connected

Once everything’s installed, your provider will activate your fibre connection. You’ll usually be online that same day, ready to enjoy ultra-fast speeds for work, play, and everything in between.

Quick Tips for a Smooth Installation

  • Pick a clear location inside your home for the fibre box—near your main devices if possible.

  • Ask about modem placement for the best Wi-Fi coverage.

  • Be home for the whole appointment, just in case the technician needs your input.

 FAQs

  • Fibre broadband uses optical cables to deliver faster, more reliable internet than traditional copper lines.

  • You can use our Address Checker to see if fibre is available where you live.

  • Fibre offers faster speeds, better reliability, and is ideal for streaming, gaming, and working from home.

  • A technician visits your home, connects your property to the fibre network, and installs a fibre box inside.

  • Most installations take a few hours. If extra work is needed (like digging or consent), it may take a few weeks.

  • Yes, someone over 18 needs to be home to agree on where the equipment is installed.

  • Sometimes, depending on how your property connects to the street network. The technician will explain the plan before starting.

  • Most residential fibre installations are free, but it's good to check when signing up, as conditions can vary.

  • Usually, yes! Check with your chosen provider to transfer your number.

  • Yes, switching providers is easy with fibre. You can compare new deals anytime.

  • There might be a short interruption, but most switches are smooth.

  • You'll get a fibre box (ONT - Optical Network Terminal) installed in your home. You may also need a new modem/router that’s fibre-compatible.

  • No, unless you have a backup power source. Keep this in mind if you rely on a landline connected via fibre.

  • Possibly! Fibre is available in many apartment buildings. If not already installed, you may need landlord or body corporate consent.

  • Contact your provider first. They'll work with the network if any physical line fixes are needed.